Costco Tire Service Center

Costco's tire warranty is proving worthless and their tire center service is horrible. We purchased four new Michelin Premier LTX tires from Costco for our car last June. My wife drove the car out-of-state for a family emergency. A nail embedded in the tire during her drive. I emailed my wife the tire warranty and she took it to the Signal Hill Costco to have it repaired/replaced. The tire center never answered their phone so she was forced to go to the Costco herself to see if they would honor THIER warranty. The tire center told her the tire was unrepairable and would need to be replaced. Supposedly they did not have the tire in stock, though it is listed on Signal Hill Costco…

Great work, very affordable, but very slow. I scheduled an appointment 3 days in advance, showed up on time and they took 60 min to touch my car and 80 min to look at my car. Total time spent at Costco for removal of nail from tire and repair was 2hrs and 10 minutes.

I had a tire change appointment at 11am. Car was taken inside at 12pm. It wasn't worked on till 1:10pm. Didn't leave till 1:30pm. The tires weren't even filled with air. The check tire pressure light turned on a few minutes after departing. I do not recommend this place for anybody.

Horrific customer service. They informed me that my tire size was "discontinued" and recommended I go to Walmart because "it's cheaper". First off, Walmart was not cheaper. Second, Costco Online ended up plentifully selling my tire size and shipped it to this store with ease. Furthermore the online booking system is booked out weeks in advance but if you call, you can get an appointment in a couple days... That's of course if you can get someone on the phone without being hung up on. It's hard to believe the Tire Center isn't operated by a 3rd party.

9/18/2022 Sunday- bad experience. I popped my tire and asked the man do you take walkins he said they don’t take walk-in after 11am and have to schedule a appointment. He did proceed to say that today the appointment is full. I had ask him if there is no other appointments at a later time? Then he told me to park my car and go inside to check. When I went into Costco and waited in line, the gentleman in the front of me wanted to get a refund for his car battery. In order to get the refund the manager has to unlock the register. So the same man that told me it was full came to the register to unlock the cash register so his associate can refund the money to the man in front of me. After I ask…