Mercedes-Benz of Long Beach Service

I brought my Mercedes to this dealership for a windshield quote. When I arrived, Jonathan told me there would be a $289 deposit required if I decided to move forward with the replacement and had me sign off on it. After leaving my car there, I was later informed that the total cost to replace the windshield would be $3,500. I immediately said that was way too high and wanted to get other estimates. Jonathan then started lowering the price by $100 increments every time I pushed back, which felt unusual and unprofessional. Then he told me they would only charge me $289 for the estimate. I asked why I was being charged almost $300 just for an estimate when other shops gave free quotes over th…

Harry is a Rock star! Everyone I came across was super nice and professional - Highly recommend. Service was way better than in Torrance, and possibly even BH.

Thank you for your hard work and dedication to providing excellent customer service! Entire staff was wonderful but would like to say a special thank you to my service advisor, Ms. Selene Torres. Very patient, professional and most importantly, caring! -J.H. & E.H.

Service advisor Dan was a life-saver. We had some issues with our AMG 53. We were 3 1/2 hrs away from home. Dan was tentative to our problem and took our vehicle without an appointment. Truly "above and beyond" customer service from Dan, Colby, Jacob and the techs at M. Benz of Long Beach. Beyond greatful to these professionals. Our first Benz, definitely not our last.

Purchased 2023 Sprinter 170 AWD van for $70K+ with defective body that the sales person Herb was aware, I’m sure he was because in fact that was noticeable and the vehicle was on the yard for 6+ months. I didn’t pay attention while walking around the van at purchase till made couple hundred miles on it I didn’t even expect that the body can separate from the frame on both sides. Now seating and waiting in the service for already an hour to talk with someone but it appears everyone is hiding from me saying - someone is coming soon. Let’s see how they handle this situation Stay away from Long Beach Mercedes if you expect quality service and customer care. No loaner has been provided, only p…